Frequently asked questions

  • Our artificial grass comes with an 8 year warranty covering discoloration, fiber anchoring and abnormal wear.
  • Our products have a U.V. stabilizer to prevent sun discoloration.
  • The artificial grass is the ideal solution for living areas, including for your animals. It is designed to withstand intensive use. In addition, the artificial turf will not fade and will not be damaged by the needs of your companions.
  • Our artificial grass can adapt to all types of surface: earth, stabilized sand, wood, concrete. Make sure that the surface is flat and free from ripples, permeable to water or use a suitable drainage sub-layer.
  • The maintenance of the artificial grass is reduced to a minimum. The leaves can be easily removed with a brush, a leaf vacuum or a blower. You can also use a water jet if you wish.
  • The DOgrass website has been designed to simplify the process of ordering and installing artificial grass. You can consult our installation video in the installation section to learn about the various steps to make your installation successful.
  • DOgrass is a direct link of a European artificial grass manufacturer that has been an established value for more than 30 years in the production of high-quality artificial grass products. The artificial grass products are a creation of many years of innovative product development and evolution.
  • Our artificial grass is available in rolls of 2 m or 4 m width. The grass rolls can be easily joined, see our video in the installation section.
  • A specially designed cutting and packing machine enables DOgrass to supply the artificial grass according to your wishes, in perfect condition and very quickly. We use a specialized courier service for all our deliveries so that we can guarantee a period of 5 working days.
  • We use a specialized courier service for all our deliveries, regardless of the size of the role, so we can offer a free delivery (order above 600 euro) for shipments within 5 working days.
  • In the context of online sales, you retain the legal right to cancel or return your order up to 14 days after receipt without giving any reason. You have 14 days after cancellation to return the product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from home to the webshop are for own account. If you make use of the right of cancellation or withdrawal, the product with all accessories and - if reasonably possible - in the original condition and packaging will be returned to the entrepreneur. To use this right you can contact us via [email protected] Keep in mind that what we offer are customized goods. We will check what is possible and, if appropriate, refund the order amount within 14 days after registration.
  • Contact us by phone at +32 3 369 36 30 or by email via [email protected]