Frequently asked questions

All DOgrass samples are 100% free. We'll take care of the shipping fees as well! 

Oh no! We are sorry to hear this. Please get in contact with us and we will be happy to send more out for you.

Contact DOgrass on 03 369 36 30 or use our contact page. Tell us which problem you are facing excatly. We will try to get in touch right away!

We accept all cards from Visa Debit, Mastercard, Maestro.

Yes, you can order multiple pieces of grass. The widths that we supply are 2 and 4 meter rolls.

There is no minimum order amount at DOgrass.

Your order will be delivered within 3 to 5 working days. Please note: deliveries to Scotland can differ, we will be in contact to confirm your delivery date as soon as possible.

Yes, we can deliver to a different address. Make sure that you provide the delivery details at the payment stage.

We can deliver in other countries. Please visit our european website www.dograss.com

Yes! The installation process is similar to a levelled surface. Check out our step-by-step installation guide. Please do get in touch for further guidance and advice.

There are many ways of securing artificial grass, the one you use will depend on your edging. Nailing, pegging and glueing are the most common methods used to secure artificial grass. Find out more on our accessories page here.

A sharp knife or Stanley blade, tape measure, spirit level, hand saw, heavy hammer, shovel, wheelbarrow, compacter or plate roller, hose, joining tape, joining glue or adhesive, carpet knee kicker and a stiff broom.

Take a look at our installation video to see how the professionals do it!

Minimal maintenance! Just a good brush up every once in a while to remove any debris and keep the pile looking fresh. For more information please visit our 'Maintenance for your Artificial Lawn' page.

It is advised that you clean and maintain your lawn to keep it looking fantastic for years to come. For more information please visit our 'Maintenance for your Artificial Lawn' page.

A sand infill is not a necessity but can have benefits for certain applications. Head over to our Installation guide for more information or contact us for further advice.

No. Artificial grass is made of synthetic material that doesn't need water. And that's a good thing, because this way you save water during summer droughts.

Yes, chlorine will have no effect on your artificial grass. Designed to be durable and reliable, it can withstand heavy use and will give you a great looking pool area all year round!

Yes and there are many benefits to having the product : less water, no electrical use or petrol fumes from lawnmowers and no need for pesticides, weed killers or other harmful chemicals in your garden- evidence suggests that production and use of these chemicals contributes as much as 8% towards global warming! The grass may be plastic but it is not a single use plastic and is designed to last for years to come!

Yes, all our fake grass can be recycled as it is made up of different types of plastics. Once recycled the artificial grass can be turned into other products.

All our DOgrass products are tested to determine fire behaviour to EN ISO 9239-1 standards. Our artificial grass will not ignite if exposed to flame/heat but will melt if it comes into contact with hot objects such as BBQ's. To prevent your artificial grass from melting, hot objects must be kept away and positioning of outdoor ornaments and mirrors should be considered due to the reflection of the sun.